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Pharmaceutical companies are facing critical challenges in managing product pipelines, rising R&D costs, patent expiration, fierce competition, real-time visibility across supply chain & stringent regulations to ensure drug safety
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In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts on “design thinking,” an approach that is describ...
September 29, 2020
As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and drive significant customer engagement, retailers ...
July 29, 2020
We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 2017, Merck, one of the largest pharma companies in the world, ...
June 7, 2020
Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience – good or bad – can travel globally in seconds. F...
March 29, 2020
Despite the uncertainties surrounding drastic changes in the utility industry, a group of utility executives expressed optimism for the future of the grid, their businesses, and innovative technology ...
November 29, 2019