Digital Transformation Services

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Explore our Digital Transformation services.

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Driving better customer experiences in any channel or business process.

Every day the world shifts more towards new digital media and interactive experiences. With rapidly-evolving technologies, changing consumer preferences and oftentimes competing channels, many organizations struggle with how to transform internally to meet the challenges of this new, always connected digital world. We can help.

  • Digital Technology Enablement & Integration

    Includes the technology from Ribus’s social, mobile analytics and cloud technology stack (SMAC) plus the technical support to make a digital strategy successful. The integration of digital technologies with an existing technology infrastructure is included as well.

  • Digital Marketing Strategy

    We analyze your ecosystem to create a “customer 360” strategy, including the development of a marketing playbook for serving a range of consumer types (both B2B and B2C) across both digital and offline channels.

  • Digital Content Strategy

    Our content strategy focuses on aggregation, storage and distribution to digitize, acquire, optimize and re‑use digital assets and provide a seamless interactive experience across channels.

  • Digital Strategy & Innovation

    We help you develop a digital business strategy aligned to business objectives, leveraging digital capabilities and market advantages to produce sustainable competitive advantage. We specialize in helping clients create successful new business models when facing existential threats.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global 500

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Protect corporate data by automating application security Ribus Group Cyber Security

Protect corporate data by automating application security

A global technology solutions provider, serves more than 2,900 customers worldwide in 43 countries, providing organizati
Implement Master Data Management Solutions Data management

Implement Master Data Management Solutions

Client is a global 500 company that thrives by providing the best solutions/products for their customers. They were stru
Leveraging Pega and Blockchain to Support the KYC Process KYC

Leveraging Pega and Blockchain to Support the KYC Process

Know Your Customer (KYC) processes require organizations to validate and verify primary documents as part of the due dil

White Papers

Build Resiliency And Adaptability With Automation And AI

Artificial Intelligence Hosting server isometric vector illustration. Abstract 3d datace

Businesses have learned the hard way that global disruptions...

Overcoming Healthcare’s Challenges in Design Thinking

Healthcare fitness-group-PHUSFKC(1)

In a recent posting we discussed “journey mapping” as a tool...

How to Leverage Customer Analytics in the Retail Industry

July 29, 2020

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and...

Weighing Cybersecurity Risk Factors in Life & Healthcare

June 7, 2020

We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 2017, Merck, ...

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 5 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.