Businesses have learned the hard way that global disruptions...
In a recent posting we discussed “journey mapping” as a tool...
We believe processes can cause significant transformations in companies and institutions. Issues such as cost reduction, time savings and customer experience become sources of these transformations, leading to a raise in the value of the business and its customers, focusing on increased efficiency and more profitable operations
Businesses have learned the hard way that global disruptions...
In a recent posting we discussed “journey mapping” as a tool...
As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and...
We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 2017, Merck, ...