Leveraging Pega and Blockchain to Support the KYC Process

Projects

Client is a financial institution looking to implement a robust ledger framework to identify their customer and bring all identification document across all financial products without the need of creating an individual identification record for each products.

Know Your Customer (KYC) processes require organizations to validate and verify primary documents as part of the due diligence protocol. While the market is flooded with KYC utilities; regulations are such that the task of investigation and due diligence is still handled by the onboarding teams, given the business and reputational risks involved. This KYC process is known to delay business as it can take 30 to 50 days to complete the validation process. KYC validation in a bank is often marred by poor customer experience which includes interruptions, excessive documentation and a complete lack of customer transparency over usage of their private data.

With appropriate commercial arrangements in place, Blockchain technology enables banks to share KYC costs, resulting in significant cost savings across the industry.

Challenge

The business challenges that led the client to evaluate and ultimately select Ribus Group’s Pega & Blockchain Solutions:

• KYC checks are manual and require trained staff to examine identity evidence provided by the customer
• Data quality issues often create a need to revert to manual processing which is costly and inefficient
• Repeated KYC checks for customers when new services are introduced, resulting in a poor customer experience

Solution

The idea of “self-sovereign” identity, where people and businesses can store and manage their own identities and provide it as and when required, without relying on a central repository, is rapidly gaining ground in the banking industry. This provides transparency to the individual that wants to know what data is held about them and who can access it. There are limitations to the adoption of Blockchain but Incessant has worked to overcome such obstacles leveraging the Pega KYC framework. Incessant’s Blockchain Accelerator for Pega CLM Strategic App enables:

  • Implemented Customer authentication access/validate documents on the Blockchain framework.
  • Documents validity period to re-initiate the KYC checks for a new service/product
  • Seamless integration with Blockchain to auto-complete key due diligence checks.

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The Results

The client achieved the following with Ribus Group Pega & Blockchain Solutions:

  • Improved customer experience
  • Cost reduction
  • Improved compliance
  • Digital notarization
  • Universal traceability
  • Proof of process reporting

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