Security breaches continue to make the news almost daily, and the mobile enterprise continues to evolve with wearables and other IoT devices plugging into enterprise networks, and ever more workloads and data being deployed in the cloud. We can help you confront mobility and overcome significant internal challenges to become textbook examples of how to deploy mobility through effective strategy and use case validation. Our Enterprise Mobility Solutions and Services can help organizations derive the greatest benefit from mobility in the least time.
The client is the provider of supplemental insurance, operating a large and diverse 7500 field force in the US. The client wanted to mobile-enable the entire product line for their field force and wanted to provide self service features for their customers. The field force team members were given a “trip sheet” every morning, which contained information of customers they were required to contact and service. The trip sheets remained “static” as it was impossible to enable dynamic changes in case the customer was unavailable or any other high priority visit had to be scheduled. This led to challenges in terms of agent productivity and customer satisfaction.